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Effective: 1st January 2023

MoS Babes, we value your time, our time and the service that we provide to help you feel like your ultimate self. Unfortunately, last minute cancellations and no shows cost us dearly if we are unable to re-fill the appointment. So in order to be able to afford to continue offering the VIP service you know and expect we must strictly enforce our deposit and cancellation policy.

At time of booking over the phone, in clinic or via online booking you will be required to pay a 30% deposit for all appointments. Appointments will not be booked until a deposit has been taken. Unfortunately, so exceptions can be made.

Deposit payment methods:

Online we accept credit card payments via our online booking system, Fresha. Over the phone or in clinic we can process the deposit payment via 1. EFTPOS or Credit Card (excluding American Express), 2. Using your securely stored credit card details in Fresha 3. Cash.

While we will be sad not to see you, we please ask that you give 24 hours’ notice to change or cancel your appointment.

Need to reschedule more than 24 hours before?

If you reschedule your appointment more than 24 hours your deposit will be transferred over to your future booking. If you are unable to reschedule we are happy to refund your deposit if you contact the clinic at least 24 hours prior to your appointment.

Reschedules and cancelations less than 24 hours:

Deposits are non-refundable or transferable in these circumstances.

No Shows:

Deposits are non-refundable or transferable if you fail to attend your scheduled appointment.

Memberships:

If your appointment is booked using a prepaid membership you will forfeit one session in your membership if you fail to change or cancel your appointment within 24 hours or fail not to attend the appointment.

Unfortunately many people who are not genuinely sick use this as a way to avoid cancellation fees simply because they’ve changed their mind or something has come up and their appointment is no longer convenient. Please understand that by cancelling at the last minute, your problem or issue also becomes ours and impacts our staff. If you think your circumstances require special consideration, please contact us.   We thank you for your support and understanding and we look forward to empowering you to do you.

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