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Effective: 1st January 2023 (updated 31/5/24)

MoS Babes, we value your time, our time & the service that we provide to help you feel like your ultimate self. Unfortunately, last minute cancellations and no shows cost us dearly if we are unable to re-fill the appointment. Therefore, in order to be able to afford to continue offering the VIP service you know and expect we must strictly enforce our deposit and cancellation policy.

At time of booking over the phone, in clinic or via online booking you will be required to pay a 30% deposit for all appointments. Appointments will not be booked until a deposit has been taken. Unfortunately, no exceptions can be made.

Deposit payment methods:

Online we accept credit card payments via our online booking system, Fresha. Over the phone or in clinic we can process the deposit payment via Credit Card by securely storing your card details in Fresha. Unfortunately, due to our system set up, we can not take deposit by cash for EFTPOS.

While we will be sad not to see you, we please ask that you give 24 hours’ notice to change or cancel your appointment.

Need to reschedule more than 24 hours before?

If you reschedule your appointment more than 24 hours your deposit will be transferred over to your future booking. If you are unable to reschedule, we are happy to refund your deposit if you contact the clinic at least 24 hours prior to your appointment.

Reschedules and cancelations less than 24 hours:

Deposits are non-refundable or transferable in these circumstances.

No Shows:

Deposits are non-refundable or transferable if you fail to attend your scheduled appointment.

Memberships:

If your appointment is booked using a prepaid membership you will forfeit one session in your membership if you fail to change or cancel your appointment within 24 hours or fail not to attend the appointment.

Treatments with Pre/Before Products Given:
If your treatment includes us providing you with products that we need you to use prior to your treatment to prepare your skin, you will be asked to pay a 30% non-refundable deposit. This must be paid at time of booking at reception or over the phone. Your card will be securely stored in Fresha. If you cancel your appointment at anytime (even more than 24 hours) the deposit will be non-refundable. You may reschedule your appointment if more than 24 hours’ notice is given, and your deposit will be transferred to your new appointment time. If due to rescheduling you run out of the product and need more, this can be purchased separately.

Unfortunately many people who are not genuinely sick use this as a way to avoid cancellation fees simply because they’ve changed their mind or something has come up and their appointment is no longer convenient. Please understand that by cancelling at the last minute, your problem or issue also becomes ours and impacts our staff. If you think your circumstances require special consideration, please contact us.

We thank you for your support and understanding and we look forward to empowering you to do you.

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